Frequently Asked Questions about Zimbl

Zimbl is an electric car rental company that provides EV (electric vehicle) hire by the hour. Simply download the app, book a car, and it will be delivered to you anywhere in Banbury, Oxfordshire.

We will deliver the car to your chosen address and provide you with a free 15-minute induction to explain how everything works, ensuring your safety on the roads.

The cost of renting an electric car from Zimbl is £8 per hour or £80 for a 24-hour period.

No, Zimbl does not require a deposit to rent a car. When you verify your Drivers Licence on your Zimbl app, you register a payment card and when you book a Zimbl, a single pending charge is put on your card for the hours you have booked for.  At the end of your booking, a single transaction is made against your chosen payment method.

If you return the car fully charged, you will not be charged anything extra. However, if the car is not returned fully charged, there will be a charge of 30p per kilowatt-hour (kWh) consumed during your rental period. The first 5 kWh are free with each booking.

Yes, as long as the car you rented from Zimbl is compatible with the commercial charging stations available across the country, you can charge the car at those locations.

Yes, you can! Charging a Zimbl vehicle at home is convenient and simple. Our EVs come with a standard charging cable compatible with most household sockets, allowing for easy overnight charging.

Absolutely! You are welcome to charge the car using your own charging station, provided it is compatible with the vehicle.

Absolutely! We welcome drivers with non-UK licenses and evaluate each application individually. We encourage everyone to register with Zimbl for a seamless rental experience.

Once you’ve booked a car through the app, the app will provide instructions on how to unlock the car using your smartphone.

Yes, Zimbl offers free delivery and collection of the car to and from any location within Banbury, Oxfordshire.

Yes, we offer delivery to Banbury station and other public places. The car will be conveniently located for your arrival.

Zimbl is based in Banbury, Oxfordshire. We offer hourly EV hire within a 5-mile radius of Banbury. For Daily EV Hire, we assess each booking individually, aiming to satisfy your electric transportation needs within Oxfordshire.

Our fleet currently consists of MG5 estates, MG4, Maxus e-Deliver 3 van, Nissan Leaf and the exciting 3-wheeler E-Carver, however we are looking at expanding our fleet even further so follow our social media for updates.

Yes, the rental price from Zimbl includes insurance coverage, providing you with peace of mind during your rental period.

Zimbl offers unlimited mileage, so you can drive as much as you want during your rental period without worrying about extra charges.

In the event of any issues with the car, Zimbl provides 24/7 customer support to assist you. Please find our contact details on the app or on our website. Any vehicle issues should be reported on the app with photos to support the accuracy of the assessment and ensure prompt resolution by our team.

Flexibility is key at Zimbl. Our minimum rental period is just one hour, making it perfect for quick errands or short trips.

Yes, if you need to extend your rental period, you can do so through the app, subject to availability. Bookings can be extended in 15-minute increments for £2 per 15-minute extension.

To conclude your booking, drive the Zimbl car back to your designated finishing location, lock the car, press the “Finish Booking” button in the app and complete the end of booking screens. We’ll collect the car from your address after your booking ends.

Yes, Zimbl cars can be equipped to transport dogs. Everything necessary for a smooth transportation of your pet can be provided, including a dog guard, blanket and rubber underlayer. If you need to take your pet to a vet visit, Zimbl is a suitable option for transportation.

Certainly! We provide seats for children aged 0-4 and 4-12, completely free of charge, you just add them at the point of booking In addition to providing the child seats Zimbl ensures convenience by installing the child seats prior to your booking. This way, you can have peace of mind knowing that the appropriate child seat will be ready and properly installed when you begin your journey with Zimbl.

Renting our van is straightforward and affordable, costing the same as all our vehicles: £8 per hour or a 24-hour rate of £80.

Our van boasts a spacious storage area measuring 2.1 meters in length, 1.3 meters in height, and 1.6 meters in width, with a 1.2-meter width between the wheel arches.

The Daily Commuters Club is an exclusive offer that allows you access to a Zimbl vehicle for 50 hours each month at just £299*. This fantastic deal helps you avoid the costs and hassles of owning a vehicle, such as tax, insurance, maintenance, and fuel expenses.


*5kWh of battery included with each hour of booking, anything above is charged on top of this price.

Zimbl’s electric vehicles are at the forefront of eco-friendliness. They produce zero emissions, contributing to a cleaner, greener environment. This aligns perfectly with our commitment to sustainability and reducing carbon footprints.